Term Contract Performance Review
East Sussex County Council
About this Project
East Sussex County Council had started a new 7-year term highways contract in 2016, which required significant changes in ways of working for both the authority and its contractor. It provided for all aspects of the highway maintenance service from asset management development of works programmes to routine, planned and reactive maintenance, as well as the design and implementation of schemes. Achieving the aims of the contract was vital to the authority for customer service, with a strong emphasis on performance management and improvement as well as value for money. At the end of the 2nd year of the contract, RedRay were asked to carry out a performance review.
- Contract performance management
- Contract commercial compliance audit
- Development of improvement plan